Travelling with reduced mobility - FAQ

Follow the advice of your airline regarding the boarding time and recommended arrival time. Make sure to go to the (Special) Assistance Welcome Desk no later than 90 minutes before the departure time. You can also go to one of the PRM call points for assistance.

Please inform your airline, travel agent or tour operator of your assistance needs at least 48 hours before departure. When booking your trip, inform the travel agent about your disability and the kind of assistance you need. Your travel agent will inform the airline.

If you book online, you can register on the airline's website. The airline will make all arrangements for you, both for your departure and return journey.

Inform your airline

It is important to go to the (Special) Assistance Welcome Desk. You will need your boarding pass and passport.

Our PRM Service staff can assist you with:

• checking in you and your luggage and retrieving your luggage,
• taking you from the check-in desk to the (Special) Assistance Welcome Desk,
• accessing lavatories,
• helping you through Security Screening and Border Control,
• helping you get to the Gate,
• boarding and disembarking the airplane with a wheelchair, Ambulift or other assistance,
• stowing hand luggage on board,
• catching a connecting flight.

If you need assistance to get from your car at the car park to the terminal, please call our departure desk on 02 753 2204. An agent will assist you.

No. As assistance to our PRMs is not considered a health service, you don’t need to show documentation. But make sure to reserve assistance with your airline at least 48 hours in advance for your flight.

Yes, you can bring your wheelchair with you. Every passenger has the right to use it up to the door of the aircraft.

Yes. At the (Special) Assistance Welcome desk you can find wheelchairs which can be used at Brussels Airport. If you borrow a wheelchair, the airport will not be held responsible if you injure yourself or if you miss your flight.

If your mobility equipment has been damaged during the flight, please immediately inform your airline. You will need to fill in a specific damage report at the baggage claim hall to receive a case number.

Your travel companion can always stay with you. When this is not possible, you will meet your companion directly at the gate, on the plane or at a meeting point. Make sure to always keep your travel documents and boarding pass with you.

Assistance dogs are welcome at the airport. If you wish to be accompanied on your trip by your dog, check with your airline in advance on the regulations.

People with pacemakers or prosthetics can request alternative screening. Please approach the screening personnel or the agent who is assisting you.

The EU1107/2006 Regulation (applicable to all EU airports) grants full accessibility to air travel without any discrimination nor additional costs for disabled passengers or passengers with a reduced mobility. No one can refuse your booking or boarding on the basis of your disability or reduced mobility. The only exception applies to potential safety-related problems connected to national or international regulations or technical impediments, for instance concerning the size of the aircraft. For flights within the EU, if no technical issue prevents it, and provided that a prior 48-hour notification was made, airlines must carry medical equipment and 2 mobility aids, such as wheelchairs or crutches, without any additional charges.

Did you book your PRM service in advance through your airline or travel agency and did you report to us upon arrival at the airport? We aim to meet 80% of all passengers within ten minutes of their arrival at the airport. The maximum waiting time never exceeds 30 minutes. For passengers who have not booked our service in advance, our waiting times are generally between 25 and no more than 45 minutes.

Airlines use international codes to identify the type of assistance PRM passengers must be provided with. The following are the codes in use:

• WCHR: for passengers who cannot walk long distances,
• WCHS: for passengers who cannot walk up and down stairs,
• WCHC: for passengers who cannot walk,
• DEAF: for passengers who have a hearing impairment or are totally deaf,
• BLND: for passengers who have impaired vision, are blind and/or blind and unable to speak,
• DEAF/BLND: for passengers who have a combined sight and hearing impairment,
• DPNA: for passengers who have intellectual or development impairments.

Do you have other questions? Or do you have feedback for our services? You can contact us here.