Frequently asked questions about the Lounge

If you’re flying within the Schengen zone, you’ll depart from Gates A. At Gate A42, take the escalator to the Diamond Lounge. Once upstairs, turn right, and you’re there. 

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If you're flying outside the Schengen zone, you’ll depart from Gates B. Near Gates B01-05, you'll find the stairs and elevator to The View. 

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With a Lounge Pass, you gain exclusive access to the Brussels Airport Lounges at Gates A and B, depending on your destination. The service includes: 

• wide selection of hot and cold buffet options, breakfast, finger foods, and snacks 
• inclusive alcoholic and soft drinks 
• newspapers, TVs, and free Wi-Fi 

In The View Lounge at Gates B, showers, printers, and copiers are also available. 

Purchase your Lounge Pass online for €37.50 (incl. VAT) or at the Lounge desk for €42.50. The pass grants one person access to one of the Brussels Airport Lounges (Gates A/B) for a single visit and is valid for one year from the date of purchase. 

You can buy your Lounge Pass from 30 days up to one hour before your flight. 

Yes, anyone can buy a Lounge Pass, regardless of flight class or airline. 

No, you need a valid boarding pass for a flight departing from Brussels Airport and a Lounge Pass for the same day. When purchasing the Lounge Pass, you must enter your flight date. 

The Diamond Lounge (Gates A) is open daily from 4:30 a.m. to 10 p.m. The View Lounge (Gate B) is open daily from 5 a.m. to 10 p.m. 

Children under two years old can enter for free when travelling with an adult who has a valid Lounge Pass. For children aged 2 and older, a separate pass is required. 

Yes. If you need assistance, we'll be happy to help you get to the lounge. Please contact your airline at least 48 hours before departure for an assistance request. 

After your purchase, you’ll receive the passes in your inbox. If you paid but cannot find your tickets or lost the confirmation email, please contact us. 

You can find your passes in your confirmation email. If you purchased them via your Enjoy! account, they’re also in your Dashboard. 

No, printing is not necessary. Open the PDF from your confirmation email or go to your Enjoy! Dashboard. 

You can share a Lounge Pass with your travel companions. Each person can use their pass for lounge access. 

Open the PDF or go to your Enjoy! Dashboard. Display the QR code and have it scanned by a staff member at the reception. 

Your order number is in your confirmation email or on your Enjoy! Dashboard. 

First, check your spam folder. It’s possible you entered your email incorrectly. If you bought the passes through your Enjoy! account, they’re there. Still can’t find them? Contact us. 

As a consumer, you have the right to cancel your passes within 14 days without needing to provide a reason. If your flight is canceled or rescheduled to a different day, please contact us. 

Yes, you can request your invoice here. 

The Enjoy! program offers exclusive benefits and discounts for frequent flyers. Discover all the benefits of Enjoy! here. 

Once you purchase one or more passes or vouchers, they are automatically linked to your personal Enjoy! QR code, so you always have your passes on hand.