Frequently Asked Questions Unlimited Fast Lane

The Unlimited Fast Lane Enjoy! Bundle, or shortly Unlimited Fast Lane, offers you unlimited access to the Fast Lane at security screening at Brussels Airport. It is valid for one year starting from the purchase date, and you can use it once per day. 

The Fast Lane Pass at Brussels Airport provides an expedited security screening service that allows passengers to go faster through security screening. The Fast Lane is located on the right side of the security screening platform.  

To use this service, you’ll need a valid boarding pass as well as your digital or printed Fast Lane Pass. 

The Fast Lane is located on the right side of the security screening platform at Brussels Airport. Simply follow the Fast Lane signs to get to the designated area. 

Simply present your personal Enjoy! QR code at the entrance of the Fast Lane located on the right side of the security screening platform.  

A valid boarding pass for the same day of travel is required. There is no need to book upfront. 

You can buy Unlimited Fast Lane online here.  

The Fast Lane service is available every day from 4:00 am until 9:00 pm. 

If the Fast Lane is closed or not available for any reason, you need to use the regular security line. Make sure to check the Fast Lane opening hours (every day from 4:00 am until 9:00 pm) before heading to Brussels Airport to avoid any inconvenience. 

No, your Fast Lane Pass can only be used when departing from Brussels Airport. 

Please contact customer.care@brusselsairport.be. Our team will come back to you as soon as possible. 

By purchasing Unlimited Fast Lane, you will gain access to the Fast Lane at Brussels Airport once per day for an entire year starting from the date of purchase. 

This provides plenty of opportunities to save time and enjoy a hassle-free travel experience. 

No. You can simply show your personal Enjoy! QR code on your mobile device at the Fast Lane gate. If you experience any issues, please speak to one of the agents at the Fast Lane gates for assistance. 

Children under 2 years old can access the Fast Lane for free when accompanied by an adult passenger who has a valid Fast Lane Pass and is capable of carrying them. However, once they turn 2 years old, a separate Fast Lane Pass must be purchased. 

No, it is personal and can only be used by the person who purchased it. 

Every customer who buys services from the Brussels Airport website receives a unique QR code. This code includes all the services (comfort services + bundle services) they have bought, such as access to the Lounge or Fast Lane.  

It also enables customers to collect their Online Shop purchases and participate in the Enjoy! loyalty programme. By presenting their QR code, customers can easily access the services and benefits associated with their purchases. 

This acts as a unique identifier, enabling you to access services and benefits at Brussels Airport. Once a service or benefit is purchased or redeemed, it is linked to the QR code.  

To use the service or benefit, you only need to show your QR code at the designated location or service point, and the credit for that service is automatically deducted from your total credits available. 

If you think experience an issue, please contact our customer support team immediately. We will investigate the issue and try to resolve it as soon as possible. 

Enjoy! is Brussels Airport’s rewards programme. You get access to a range of events, contests and benefits once you become Enjoy! member.  

Plus, every time you make a paid purchase in our Online Shop, you'll earn Hearts, which will be added to your account. You can then redeem them for some of our selected benefits. To learn more about the program, please visit this page. 

When you purchase an Unlimited Fast Lane Pass, you'll be asked to create an Enjoy! account. However, if you prefer, you can still check out using a guest account. 

If you forget your password, visit the Enjoy! homepage and click on the button ‘I forgot my password’. You will receive an email with the instructions to reset your password. 

Yes, this can be bought by all passengers regardless of the flight, airline, flyer status or class of travel. 

Although Unlimited Fast Lane can help you save time going through security, we cannot guarantee that you will not miss your flight.  

We advise you to arrive at the airport on time to accommodate any unforeseen circumstances, even with the advantage of a faster security experience. 

Yes, you can use Unlimited Fast Lane for both national and international flights departing from Brussels Airport. 

No. The Fast Lane Pass is only valid for the security screening conducted by Brussels Airport for departing flights before allowing passengers to enter the airside area.  

It cannot be used for border control, which is a passport control conducted by the Federal Police. 

Passengers who require assistance due to reduced mobility, and their accompanying person, are not eligible to use the Fast Lane service.  

If you have already purchased an Unlimited Fast Lane and later request assistance, we regret to inform you that we are unable to offer a refund for the Unlimited Fast Lane. 

Your order number is shown in the confirmation email that you will receive to confirm your order and payment. It can also be found on your personal Enjoy! Dashboard. 

If you did not receive your confirmation email after purchasing a Fast Lane Pass, please check your personal Enjoy! Dashboard.  

If you still cannot find it there or if you did not register as an Enjoy! member, please send an email to customer.care@brusselsairport.be. Our team will assist you in retrieving your confirmation email. 

When you purchase an Unlimited Fast Lane Enjoy! Bundle, one credit is added to your personal Enjoy! QR code.  

You can access your QR code on your Enjoy! Dashboard by logging in on the website or via the confirmation email sent to you after purchase. Simply show your QR code at the Fast Lane gates. 

Please send an email to customer.care@brusselsairport.be. Our team will assist you further. 

Yes, you can request it here. 

For questions regarding payment information or payment issues, please send an email to customer.care@brusselsairport.be.