Terms of use

Last updated: 31/10/2024

1. General information

This website was created and is managed by Brussels Airport Company NV/SA with registered office at Topos Merode, Priester Cuypersstraat 3 Rue Abbé Cuypers, 1040 Etterbeek, Brussels, Belgium and with place of business at Brussels National Airport 1M, Compass Building, 1930 Zaventem, Belgium, with company number 0890.082.292 (RPR/RPM Brussels) (hereafter “Brussels Airport” or “we”).

This website and the information it contains may be used on the condition that the terms and conditions of use hereafter are fully complied with. By using this website you, hereafter referred to as "the user", are deemed to have accepted these terms and conditions.

The information that the user finds on this website or that is provided to the user via this website is of a general nature and can consequently not be considered as meeting the user's personal requirements or particular conditions.

Brussels Airport reserves the right to change the information on this website at any time and at its own discretion without prior notice.

We make every effort to ensure that the information contained on this website is complete, correct, accurate and up to date. However, Brussels Airport cannot be held liable for any faults or inadequacies or any loss or damage that you suffer as a result of using the information provided. By way of example, the flight schedules are updated daily based on data provided by third parties. These flight schedules are solely provided for the user's convenience and are subject to changes at any time. Consequently, Brussels Airport cannot be held liable for any faults or inadequacies contained in the flight schedules or for any loss or damage that you may suffer as a result of using the schedules provided. This also applies to information displayed based on these flight schedules, such as the timeslot suggested to passengers in order to arrive at the airport on time.

However, should the information provided contain errors or should information that the user should normally expect to find on our website be missing, Brussels Airport will use all reasonable efforts to rectify the situation as soon as possible after being informed of such inadequacies. We therefore invite you to e-mail any remarks or suggestions to our webmaster.

2. Third-party content

This website may contain content supplied by third parties (e.g. via banners), such as:

• offers for products or services;
• publicity;
• information;
• links to websites.

This third-party content is published on this website solely for the information of the user. Brussels Airport does not guarantee the content, quality or completeness of this website and cannot be held liable for it. It is the user’s responsibility to contact this third party and to read the terms and conditions of this third party if the user wishes to use the third-party content in any way or has any questions or complaints.

3. Disruptions - Compatibility 

We do the best we can to make sure that there are no disruptions in the availability of this website, but waive any liability for any loss or damage the user may suffer as a consequence of these disruptions.

Brussels Airport does not guarantee that the files contained on the website are compatible with the user's infrastructure. The user should see to it that he/she disposes of the appropriate IT hardware and software, including security software (e.g. firewall, anti-virus software etc.).

4. Intellectual property rights

The user of this website expressly accepts that the information and data provided remain the property of Brussels Airport or its partners, as mentioned on the website. All texts, drawings, photographs, images, data, trade and domain names, brands, logos and other elements are protected by intellectual property rights. The user may not reproduce and/or distribute them to the public without the prior and express written consent of Brussels Airport unless this is not required under the provisions of intellectual property rights legislation.

Where we give users the possibility of having their own contributions or images put on the website, the user may not send in any works that are protected by intellectual property rights, unless he/she owns these rights or has obtained the required permissions from the owner of the intellectual property rights to have these works published on the website. By having his/her contributions or images published on the website, the user expressly gives Brussels Airport the right to publish these works and images on its website without any compensation. The user shall in any case indemnify Brussels Airport against any claims from third parties.

5. Unauthorized use of the website

The users of this website agree, amongst others, that they will not:

• wrongfully or unlawfully use the information on this website;
• use the website in any way that may damage or alter it, disrupt its availability or affect its efficiency in any way;
• use the website for transmitting or posting computer viruses, unlawful or wrongfully obtained material, or material that is in any way inappropriate, including but not limited to libelous, obscene or intimidating material;
• use the website in any way that violates the rights of a natural person, a legal person or association, including but not limited to privacy rights and intellectual property rights;
• use the website for posting or transmitting material for promotional or publicity purposes.

Brussels Airport reserves the right to declare the user in default and/or start legal proceedings against the user if its interests or the interests of a third party are harmed as a result of the violation of the above provisions or any other action by the user.

6. Cookies 

This website makes use of so-called “cookies”. Cookies are small data items that we save in the user’s browser or on the hard drive of the user’s computer. That way we can remember the user’s preferences when using our website. Users can change their preferences through their browser settings to disable, reset or block the use of cookies or similar technologies.

If you like to learn more about the cookies that we use and how to disable them, we refer you to our cookie policy.

7. Personal data 

When using this website, Brussels Airport may process certain personal data of the user. Brussels Airport shall process such personal data in accordance with the applicable legislation relating to data protection, including the General Data Protection Regulation (GDPR) and the Belgian implementing law of 30 July 2018, as translated in its privacy policy.

If you want to learn more about which personal data is processed and the reasons why Brussels Airport collects and processes such personal data, we refer you to our privacy policy.

8. Passwords

Sometimes the user needs a password to view certain sections of the website. In such cases, it is strictly forbidden to access these sections without a password. If the user received such a password, this password shall be kept secret and confidential. Every use made of our services after valid identification with your password will be deemed to have been made by you. If the security of the website is at risk, Brussels Airport has the right to cancel the user's password.

9. Liability 

With the exception of proven intentional fault or gross negligence, Brussels Airport cannot be held liable for any damage that may result from the use of this website or any information provided on it or accessed via this website (e.g. by the links the website provides).
Neither can Brussels Airport be held liable for any damage resulting from technical shortcomings, disruptions of access to this website or any harmful interferences with the user's system or software. Brussels Airport cannot be held liable for any damage caused by viruses, bugs, Trojan horses etc. should these occur on the website despite all the precautions that were taken. The existence and use of this website cannot give rise to any liability of Brussels Airport. Offering the BRUvouchers cannot be regarded under any circumstance as a recognition of liability for whatever reason and for whatever event (for example, flight or baggage delays, flight cancellations, problems or damage due to screening, temporary unavailability of certain services, etc.) These vouchers are therefore issued under reservation of all rights and without any prejudicial acknowledgment by Brussels Airport.

10. Applicable legislation

This terms of use are governed by Belgian law. Disputes arising in connection with these terms of use and the use of the website shall be subject to the exclusive jurisdiction of the Belgian courts.