Digital & Passenger Experience

At Brussels Airport, we strive to be the leader in passenger experience. We want to ensure that our passengers enjoy a unique experience at the airport, both on departure and on arrival in Belgium.  That’s why we are constantly innovating and are always looking for new ideas. You can help our colleagues from Digital & Passenger Experience - preferably from your own experience as a traveller - to optimise our passenger and baggage processes and their digital transformation. To this end, we are always inspired by new developments, technologies and data insights, both for our underlying processes and in direct contact with our travellers.

To achieve all of this, our specialists from the different business lines and expertise centres work together as one team: Passenger Experience, Digital & Data, ICT & Baggage. The result? That’s what you experience every time you leave on a trip or arrive at our airport:

• When you are kept informed of the waiting times at security screening, so you can better plan when to leave for the airport
• When you get a WhatsApp with updates about your flight from our chatbot BRUce, so you never miss a flight again
• When your children are having fun in the Kids Lounge in Gates A
• When your journey through the airport is seamless, since we have completely mapped out your passenger journey
• When you are pleasantly surprised at Brussels Airport by attractive commercial partners and concepts.