Flight cancelled, what to do now?
Your rights as a passenger
Flight cancelled? Whether your booking was made months in advance or last minute, you generally have two options when your flight is cancelled.
- A replacement flight (at no additional cost) with similar conditions.
- A full refund of your booking.
Am I entitled to compensation?
If your flight is cancelled less than 14 days before departure and no comparable alternative is offered, you may be entitled to compensation unless there are exceptional circumstances. See the conditions here.
Contact your airline
Have expenses for food, drinks, hotel, or transportation and kept the receipts? Contact your airline to see if you qualify for reimbursement. Already at the airport? Visit one of our Information Desks.
Frequently asked questions
When a flight is cancelled, airlines often send a cancellation email. Use this as proof. Did not receive an email? Check with your airline or travel agent.
Contact your airline. Go directly to the airline counter on arrival or contact customer services.
