Rescheduled flight, what to do now?
Most of the time, you reach your destination without a hitch, but sometimes things don’t go as planned: your flight might be delayed, overbooked, or even downgraded. So, what should you do, and what rights do you have? Here’s a quick guide.
My flight was delayed
Nobody likes unexpected delays… If you arrive more than 3 hours later than expected, you may qualify for assistance and compensation. Learn how it works.
My flight was overbooked
Checked in on time but denied boarding due to overbooking? If you’re bumped off involuntarily, you may be entitled to compensation. Read more to understand your rights.
My flight was downgraded
Did you get reassigned to a lower class than what you paid for? This often entitles you to compensation. Discover what to do next.
My flight was cancelled
In the worst-case scenario, your flight is cancelled. Read more about cancellations.
Contact your airline
Have questions about your flight? Your airline or travel agent is your primary point of contact. Get in touch. Already at the airport? Visit one of our information desks.
Frequently asked questions
Compensation for a delayed flight depends on several factors. Find out more here.
With BRUce in the Brussels Airport app, you’ll know instantly if your flight is delayed. You can even receive updates via WhatsApp. Download the app here.
If your flight is rescheduled for the following day, you’re often entitled to support, and sometimes, financial compensation. Learn more here.
If a flight is cancelled, airlines typically send a confirmation email. Use this as proof. No email received? Contact your airline or travel agent. Already at the airport? Visit one of our information desks.
