Gate Manager has been used at the gates since Tuesday, 19th November. This tool makes the boarding process much easier and more efficient.
Gate Manager provides a handy overview of useful data:
- Available data relating to the passenger process (waiting times, flight information, gate information, information about inbound connecting passengers, etc.) so that proactive decisions can be made.
- All necessary information about the boarding process, including the Scheduled Time of Departure (STD), the Estimated Time of Departure (ETD), a countdown timer, bussing information or gate changes etc.
Information shared with the gate agent is identical to the information available in APOC (Airport Operation Centre) so that decisions are made based on the same data and data quality is guaranteed.
Because Gate Manager shares the above information with the gate agents in a clear and structured manner, the boarding process is more efficient and gate agents have more time to focus on passenger-oriented tasks, which benefits the experience of our passengers.
This tool has been developed in close collaboration with the different handlers, according to the ‘agile way of working’ principles, with new functionalities being delivered every two weeks. Twice a month, during a workshop with the handlers, progress was shared, new functionalities were presented and specific conditions for the following innovations were defined in consultation.
This way of working was highly appreciated by all parties involved and immediately resulted in a first success: on the first day after the launch, no less than 38% of gate statuses were adapted in Gate Manager!
Watch the awareness video we shared with our partners in the run-up to the release of Gate Manager here.